Lowmoor council has put its full repair schedule online, listing every reported fault with a date, a contractor and a named officer. Until now, residents who reported a problem received a reference number and little else.
The page updates nightly. A fault that slips past its date turns amber, then red, and the officer’s name stays beside it. “If we are going to promise something, we should be willing to be held to it in public,” said the head of highways.
Early users say the biggest change is not speed but certainty. Knowing a streetlight will be fixed on Thursday, one resident said, is almost as useful as having it fixed today.
